Shipping, Returns& Refunds

Suppressors and other regulated products are shipped from Smoken Silent Suppressors to an eligible receiving Federal Firearms Licensee (FFL). Regulated products are not shipped directly to the customer.

The customer is responsible for providing accurate receiving FFL information and coordinating with that dealer when necessary.

Suppressors are transferred through an appropriately licensed receiving FFL or dealer. The customer must coordinate with that dealer regarding documentation, approvals, and transfer requirements.

Applicable ATF Form 4 requirements must be satisfied before the customer takes possession of a suppressor. The receiving dealer will provide instructions for the required transfer process.

ATF Form 4473 requirements, where applicable, are separate from Form 4 requirements and must also be completed through the receiving dealer.

Transfers remain subject to federal, state, and local law. Smoken Silent Suppressors cannot release or control a product while legal transfer requirements are being completed through the receiving FFL.

Accessories and other non-regulated merchandise may be shipped directly to the customer where permitted. Shipping methods, charges, and delivery estimates may vary by order.

We do not knowingly ship products to locations where possession, sale, transfer, or delivery is prohibited. Customers are responsible for complying with all applicable laws in their jurisdiction.

Contact us as soon as possible if you need to request an order change or cancellation.

Because regulated-product orders may involve compliance, paperwork, manufacturing, processing, or transfer work, cancellation eligibility depends on the stage of the order.

Refunds are reviewed on a case-by-case basis.

If an eligible suppressor order has not yet shipped, an 80% refund may be issued. A 20% deduction is retained for restocking, administrative work, paperwork, and other order-processing costs.

If an eligible regulated product is returned to Smoken Silent Suppressors by the receiving FFL, an 80% refund may apply.

Refund eligibility remains subject to inspection, condition, shipping expenses, legal requirements, and the circumstances that caused the return.

Once a regulated product has been lawfully transferred to the customer, returns may be restricted or unavailable due to regulatory requirements and the nature of the product.

Warranty-related issues should be handled through our Warranty process rather than through a standard return.

Contact Smoken Silent Suppressors promptly if an order arrives damaged, incomplete, or incorrect. We may request photographs or other documentation before providing a resolution.